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PRIVACY AND REFUND POLICY

Wonderpick Ltd / The Worldwide Photography Gala Awards / Biennial of Fine Art and Documentary Photography
thegalaawards.com; thegalaawards.co.uk; galaawardsgallery.com; malagabienal.com; berlinfotobiennale.com

Privacy Policy

What personal information do we collect from the people that visit our websites?

We do not store credit card details nor do we share customer details with any 3rd parties.
When entering a photography competition, ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site, or send us information via email.
How do we use your information?
We may use the information we collect from you when you enter a competition, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site feature to quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We may use cookies for tracking purposes.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
We have not enabled Google AdSense on our site.
We agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes on our Private Policy Page.
Users are able to change their personal information by emailing us: support@thegalaawards.com
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify users via phone call or email. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following:
      • NOT use false, or misleading subjects or email addresses
      • Identify the message as an advertisement in some reasonable way
      • Include the physical address of our business or site headquarters
      • Monitor third party email marketing services for compliance, if one is used. Currently we use Constant Contact.
      • Honor opt-out/unsubscribe requests quickly
      • Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence

Refunds and Cancellation Policy

Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Entry fees for submissions to our awards and competitions are non refundable. In case of a purchase, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted such as Books with obvious signs of use or Prints deteriorated, as well as any item not in its original condition, damaged or with missing parts for reasons not due to our error; also any item that is returned more than 30 days after delivery.  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thegalaawards.com.

Shipping to return your product: You should mail your product to our operational office, Ave. Pintor Sorolla 16 - 3B, Malaga 29016, Spain. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Contacting Us

If there are any questions regarding this privacy & refund policy you may contact us by telephone, regular post or email using the information below.

Wonderpick Limited
Regency House, Westiminster Place
York, YO26 6RW
United Kingdom
support@thegalaawards.com
+44 70240 87340

Last edited: Dec 2, 2016